💼 Full-Time Position

IT Service Desk Analyst

🏢
Two95 International
📍 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
📍
Location
Kuala Lumpur, Malaysia
📅
Posted
June 13, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

We are looking for Service Desk Analyst with 2 to 5 years of experience.

Required Skills:

on call support/customer support, ITSM tool, incidents management, ticketting and troubleshooting

Job Responsibilities

  • Answers and responds to inbound calls chatemail from end-users regarding issues
  • Creates and documents all support calls from the user community into the service desk tracking software (ITSM tool)
  • Applies skills to resolve all technical trouble tickets at the service desk before referring to technical support
  • Analyzes and resolves all application software or hardware incidents and requests from end-users
  • Ensures to log and tracks incidents and requests from identification through resolution stages
  • Follows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete
  • Updates general knowledge of current corporate, division, and facility-specif...