Job Description
About Our Client
The organisation is a well-established player in the life science industry. As part of a large enterprise, the technology department is pivotal in supporting the organisation's operations. The team is dedicated to ensuring seamless IT services across all levels.
Job Description
- Provide Level 1 IT support via phone, email and ticketing systems
- Troubleshoot hardware, software, password and connectivity issues
- Escalate complex technical issues to senior support teams where required
- Assist with user account administration and system access requests
- Deliver professional and customer-focused technical support to end users