Job Description
Overview
IT Service Desk Analyst. Salary up to 45K. On-site - Makati. 3-5 years of experience. Bachelor’s degree. Full-time.
Responsibilities
- Serve as the first point of contact for IT support for internal users.
- Diagnose and resolve hardware and software issues via phone, email, and in-person.
- Document and track incidents and requests in the IT service management system.
- Provide exceptional customer service and support to ensure user satisfaction.
- Collaborate with other IT teams to escalate and resolve complex issues.
Requirements
- Educational Qualifications: Bachelor’s degree in Information Technology or a related field.
- Experience Level: 3-5 years of experience in an IT support role.
- Skills and Competencies: Proficient in Windows and Mac operating systems, and standard Microsoft applications.
- Responsibilities and Duties: Abilit...