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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Description
- Provide first-level support to end-users for IT-related issues.
- Troubleshoot hardware and software issues, ensuring minimal downtime.
- Manage service requests and incidents through the ticketing system.
- Assist in IT asset management and inventory tracking.
- Collaborate with other IT team members to improve support processes.
Requirements
- Educational Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field.
- Experience Level: 35 years of experience in IT support or service desk roles.
- Skills and Competencies: Strong knowledge of operating systems, hardware, and common software applications.
- Qualities and Traits: Excellent communication skills and a customer-oriented mindset.
- Responsibilities and Duties: Ability to document and track service requests accurately.
- Working Conditions: Office environment with periodi...