Job Description
We are one of the largest global private markets investment managers, serving over 800 institutional investors worldwide. We have USD 185 billion in assets under management and around 2,000 professionals across 24 offices worldwide. Partners Group is an equal opportunity employer committed to cultural diversity.
What It's About
As a Service Desk Analyst, you will act as the point of guidance, direction and escalation for the team and our employees and external collaborators worldwide. You will be part of our global IT team within a dynamic and high‑performing organization.
Location: 100% on‑site in our Manila Office (Taguig City)
Responsibilities
- Day‑to‑day Ticket Management (ServiceNow) providing timely and consistent support, acknowledging, and recording all issues and requests accordingly.
- Providing best‑in‑class customer service and desk‑side IT support and via remote channels such as chat, phone, email, or remote ac...