💼 Full-Time Position

IT Service Desk Engineer L1

🏢
Confidential
📍 Warsaw, Masovian Voivodeship, Poland
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Location
Warsaw, Poland
📅
Posted
June 02, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
We are looking for the IT Service Desk Engineer L1 who takes ownership of problems and closes them without needing to be chased. 

Responsibilities:

  • Manage user IT requests end-to-end with minimal supervision, prioritising by urgency and operational impact and confirming resolution meets user expectations before closing.

  • Independently diagnose and resolve endpoint, OS, application, and access-related issues using a structured troubleshooting methodology — treating root causes, not symptoms.

  • Manage the full device lifecycle including staging, configuration, and MDM operations; make sure devices meet s...