Job Description
Overview
Provide first-line support for IT-related issues, resolving them in a timely manner. Manage service requests, incidents, and problems to ensure user satisfaction. Maintain documentation for all service desk activities and ensure accurate reporting. Assist in the training of users on various software and hardware configurations. Collaborate with other IT teams to improve service delivery and user experience.
Requirements
- Educational Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience Level: 35 years of experience in IT service desk or support roles.
- Skills and Competencies: Proficient in service desk operations, troubleshooting, and customer service.
- Responsibilities and Duties: Ability to manage multiple incidents and prioritize tasks effectively.
- Qualities and Traits: Strong problem‑solving skills and excellent communication abilities.