💼 Full-Time Position

IT Service Desk ( Nihongo )

🏢
Stark Asia Solutions Inc.
📍 quezon city, metro manila, Philippines
📍
Location
quezon city, Philippines
📅
Posted
May 28, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Overview

IT Service Desk | Bilingual English - Japanese

IT ServiceDesk (Nihongo/Japanese)

Responsibilities

  • Agent acts as the first point of contact, providing Level 1 technical support via phone, email, or chat to Japanese-speaking users.
  • Key responsibilities include troubleshooting software/hardware issues, managing user accounts, ticketing, and escalating complex problems while ensuring high-quality customer service in Japanese (N1/N2 level) and English

Qualifications

  • Experience & Background: Minimum 1–2 years IT Service Desk experience (international account)
  • Strong communication skills (good to excellent English)
  • Educational Background: High School Graduate (Old Curriculum)
  • Senior High School Graduate
  • Associate Graduate (2 years)
  • College Graduate (must present diploma)
  • Required Technical Skills: ServiceNow (SNOW) & Active Directory (A...