Job Description
**Build your Career with an Industry Leader**
Multi-Color Corporation and Fort Dearborn have merged and are now the world's largest prime label and packaging supplier.
Join the new MCC and you will have the opportunity to become part of an organization that has been committed to excellence and industry leadership for over 110 years.
Under the direction of the IT Service Desk Manager, the IT Service Desk Technician improves the level of service to users by establishing a central point that users can contact to report problems or address questions and requests.
They are responsible for providing technical assistance and support related to computer systems, hardware, or software.
Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.
**Primary Processes and Responsibilities**:
- Utilize the service management system to accurately and promptly assign, prioritize, resolve, and complete incident reports and se...