Job Description
Role Overview Reports to Corporate Business Operations. Responsible for delivering secure, reliable IT helpdesk support, managing incidents and service requests, and maintaining IT assets to support daily operations.
Key Responsibilities
Provide Level 1 & 2 support for devices, systems, and applications
Troubleshoot hardware, software, network, and access issues (SLA-driven)
Log and manage incidents and service requests
Use AI tools to improve support efficiency
Manage IT assets (provisioning, tracking, disposal)
Handle user onboarding/offboarding (accounts, equipment)
Support meeting rooms and collaboration tools
Escalate complex issues when needed
Maintain SOPs and documentation
Support IT projects and ad hoc tasks
Requirements
Diploma in IT or related field
1–3 years in IT helpdesk or support roles
Knowledge of Windows, Microsoft 365, devices, and basic networking
Strong communication, customer service, and problem-solving skills
Go...
Key Responsibilities
Provide Level 1 & 2 support for devices, systems, and applications
Troubleshoot hardware, software, network, and access issues (SLA-driven)
Log and manage incidents and service requests
Use AI tools to improve support efficiency
Manage IT assets (provisioning, tracking, disposal)
Handle user onboarding/offboarding (accounts, equipment)
Support meeting rooms and collaboration tools
Escalate complex issues when needed
Maintain SOPs and documentation
Support IT projects and ad hoc tasks
Requirements
Diploma in IT or related field
1–3 years in IT helpdesk or support roles
Knowledge of Windows, Microsoft 365, devices, and basic networking
Strong communication, customer service, and problem-solving skills
Go...