Job Description
We are seeking a motivated and detail-oriented IT Service Management (ITSM) Intern to join our dynamic IT team. The ITSM Intern will support our IT Service Management processes, tools, and functions, ensuring efficient and effective delivery of IT Services. This internship offers an excellent opportunity for hands-on experience in a professional setting, with exposure to various aspects of IT Service Management.
Responsibilities:
1. Release Management
- Assist in the coordination and tracking of Release requests.
- Ensure hygiene on release documents (Impact Assessment, Release Notes. Etc)
- Perform release deployment in respective environments (Cloud, On-premise).
- Maintain and update the release calendar booking
2. ITSM Tool Support
- Provide support for ITSM tools and platforms (e.g., ServiceNow).
- Assist in user training and onboarding for ITSM tools.
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