Job Description
Role: IT Service Manager
Category: Information Technology
Location: Midrand
Salary: R750 000 - R850 000 per annum
Our client, a growing financial services organization, is seeking an experienced IT Service Manager to lead their IT Service Management team. In this role, you will be responsible for designing, implementing, and continuously improving ITIL-aligned processes to ensure the seamless delivery of IT services across the business. Supporting both on-premises and cloud-based environments, you will manage service frameworks, oversee critical incident and change processes, and coordinate desktop and AV support through outsourced partners.
Key Responsibilities:
Service Framework & Strategy: Design and implement ITIL-based processes, develop the IT Service Catalogue, and define/report on SLAs and OLAs.
Incident & Problem Management: Oversee user access provisioning, manage in...