Job Description
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Job Title: IT Service Performance & Supplier Manager
Location: London, UK
Job Type: Permanent
- Provides SME on the governance, assurance and management of IT Service Performance across EBRD Ecosystem (internal IT support teams/Suppliers/Vendors)
- Accountable for defining, documenting and integrating service performance & governance standards across EBRD Ecosystem
- Responsible for chairing Service Review meetings, Service Performance & Governance forums with in-house IT support teams & Suppliers to track achievement against performance metrics such as SLAs, KPIs, KRIs, IT Controls etc.
- Accountable for managing related activities & maintaining key auditab...