Job Description
Primary Purpose of Position:
Perform support and project responsibilities on both the Technical Support and Infrastructure Services teams in the Information Systems (IS) Department.
Essential Functions
End User Support
+ Respond to requests for assistance in person or via remote support tools. Document and escalate problems and requests as appropriate.
+ Diagnose hardware problems. Perform and/or coordinate the repair of hardware.
+ Install new laptops, desktops, printers, personal device assistants and other peripherals. Maintain and enforce hardware policies and standards.
+ Support the use of operating systems and software applications including, but not limited to, Windows 11, Office 2010, VMWare Horizon View, and Adobe applications.
+ Validate and update the configuration of computers, copiers, printers, and phones.
+ Conduct one-on-one instruction on the use of hardware and software.
Infrastructu...
Perform support and project responsibilities on both the Technical Support and Infrastructure Services teams in the Information Systems (IS) Department.
Essential Functions
End User Support
+ Respond to requests for assistance in person or via remote support tools. Document and escalate problems and requests as appropriate.
+ Diagnose hardware problems. Perform and/or coordinate the repair of hardware.
+ Install new laptops, desktops, printers, personal device assistants and other peripherals. Maintain and enforce hardware policies and standards.
+ Support the use of operating systems and software applications including, but not limited to, Windows 11, Office 2010, VMWare Horizon View, and Adobe applications.
+ Validate and update the configuration of computers, copiers, printers, and phones.
+ Conduct one-on-one instruction on the use of hardware and software.
Infrastructu...