Job Description
**ABOUT ADVANCED ENERGY**
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The IT Service Desk Support Specialist II is responsible for installing, configuring, supporting, and maintaining Microsoft Windows server/desktop infrastructure. Troubleshoots escalated server, software, and hardware issues. The specialist recommends, schedules, and implements system hardware and/or software upgrades or repairs.
**RESPONSIBILITIES**:
- Performs day-to-day desktop/laptop and network administration duties to include installing, configuring, and troubleshooting desktop systems, printers, and peripherals in mixed Microsoft Windows environment.
- Maintain passwords, data integrity, and file system security for the desktop environment.
- Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem.
- Works on software installation, update, and configuration as directed by ticketing system and Service Desk Supervisor and Manager.
- Works independently on im...
***:
The IT Service Desk Support Specialist II is responsible for installing, configuring, supporting, and maintaining Microsoft Windows server/desktop infrastructure. Troubleshoots escalated server, software, and hardware issues. The specialist recommends, schedules, and implements system hardware and/or software upgrades or repairs.
**RESPONSIBILITIES**:
- Performs day-to-day desktop/laptop and network administration duties to include installing, configuring, and troubleshooting desktop systems, printers, and peripherals in mixed Microsoft Windows environment.
- Maintain passwords, data integrity, and file system security for the desktop environment.
- Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem.
- Works on software installation, update, and configuration as directed by ticketing system and Service Desk Supervisor and Manager.
- Works independently on im...