Job Description
Overview
The IT Site Support Technician should possess strong pc troubleshooting, break-fix, and problem-solving skills in maximizing the uptime of the PCs, phones, agent software on the desktop, and site infrastructure for the assigned call center. Interface with corporate network, PBX, windows administration, database, and application teams in addressing specific problems encountered at your assigned call center.
Responsibilities
- Support for the day-to-day IT operation at the call center.
- Organizes and addresses assigned tasks and tickets in appropriate priority order.
- Supports corporate I.T. as “the hands” at the site to address issues with voice and data infrastructure.
- Supports site-level implementations of new pc hardware, application rollouts, and client-specific activities as it relates to the desktop.
- Receives and responds to workflow requests in the form of trouble tickets through the TRAKIT ticketing sys...