Job Description
Job Description
• Answers Help Desk phone and creates support tickets.
• Creates and monitors support cases submitted via email.
• Sets up and maintains IT asset inventory.
• Facilitates creation and maintenance of IT documents, job aids, checklists, and resource materials for software tasks.
• Provides technical support, training, and guidance to center staff on supported technology solutions and applications.
• Manages and assists in the implementation of new networks, computers, and software applications.
• Works with the company's Data Center, computer maintenance companies, and software vendors to resolve problems.
• Helps identify and clarify issues with SPAMIS, CIS, OASIS, EPMS, and other Data Center systems; collaborates with DC to resolve them.
• Ensures CIS systems comply with company policies and that staff regularly check CIS and SPAMIS/Data Center interfaces for errors.
• Identifies and tracks hardware and software problems until reso...
• Answers Help Desk phone and creates support tickets.
• Creates and monitors support cases submitted via email.
• Sets up and maintains IT asset inventory.
• Facilitates creation and maintenance of IT documents, job aids, checklists, and resource materials for software tasks.
• Provides technical support, training, and guidance to center staff on supported technology solutions and applications.
• Manages and assists in the implementation of new networks, computers, and software applications.
• Works with the company's Data Center, computer maintenance companies, and software vendors to resolve problems.
• Helps identify and clarify issues with SPAMIS, CIS, OASIS, EPMS, and other Data Center systems; collaborates with DC to resolve them.
• Ensures CIS systems comply with company policies and that staff regularly check CIS and SPAMIS/Data Center interfaces for errors.
• Identifies and tracks hardware and software problems until reso...