Job Description
SUMMARY:
IT Specialist (End-User Support)
Department: Information Technology / IT Support POSITION INFO:
Job Purpose
To provide first-line technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, network, printer, email, and system-related issues. The role ensures minimal disruption to business operations by delivering timely, professional, and effective support.Key Responsibilities
- Provide first-line support for desktops, laptops, printers, mobile devices, and business applications
- Log, track, and manage incidents and service requests via the helpdesk/ticketing system
- Diagnose and resolve technical issues both remotely and on-site
- Escalate complex issues to second-line support, vendors, or system administrators
- Install, configure, and maintain hardware, software, and peripherals ...