Job Description
As an IT Support Staff, you will be responsible in providing essential first level IT technical support for our warehouse operations This role involves troubleshooting hardware, software, and networking issues to ensure the continuous functionality of warehouse systems.
KEY RESPONSIBILITIES
- Serve as the initial escalation point of contact for user incidents and requests via phone, or on-site.
- Troubleshoot and resolve issues with Windows desktops/laptops, Office applications, and mobile devices.
- Support wireless connectivity, printers, scanners, and display systems.
- Assist in system backups, Perform OS patch deployment, base-image installation, and antivirus management.
- Create, modify, and disable user accounts and reset credentials.
- Log, track, and escalate tickets to Level 2 or specialist teams as needed.
- Maintain documentation of common issues, resolutions, and process guides.
- Monitor ...