Job Description
Role Purpose
The IT Support Administrator manages IT systems administration tasks alongside end-user support at Omilia, taking ownership of platform configurations, access management, and systems health monitoring. The role bridges IT support delivery with IT administration responsibilities, ensuring both end-user needs and back-end IT systems are maintained to a high standard.
Accountabilities
- Owns assigned IT systems administration tasks including user account management, access provisioning, and SaaS platform configuration.
- Accountable for resolving IT support requests within SLA and maintaining accurate IT documentation.
- Responsible for systems health monitoring, patch compliance, and endpoint security within assigned scope.
- Contributes to IT process documentation and continuous improvement of IT operations workflows.
Key Responsibilities
- Administer identity a...