Job Description
Keep a global workforce connected, secure, and running smoothly!
Are you a hands-on IT professional who thrives on solving problems, supporting users, and keeping systems performing at their best?
We’re looking for a proactive IT Support Administrator to take ownership of 2nd and 3rd line support within APAC. You’ll play a key role in managing the IT Helpdesk, supporting users across the region, and ensuring seamless onboarding, access, and day-to-day technology operations.
What You’ll Be Doing:
- APAC Helpdesk Management – Own and manage the IT Helpdesk system, ensuring all tickets are logged, prioritised, and resolved in line with SLAs while maintaining accurate documentation.
- 2nd & 3rd Line Support – Troubleshoot and resolve complex technical issues across Windows, Mac OS, iOS, Microsoft Office, networking, printers, and AV equipment.
- User Suppo...