Job Description
About The Role
IT Support Analyst (1st & 2nd Line) - Cardiff
Hybrid / Office-Based – Pentwyn, Cardiff
£26,000 – £32,000 (Dependent On Experience)
About the Role
We’re looking for a proactive IT Support Analyst to join our IT team, providing 1st and 2nd line support across a dynamic organisation. You’ll take ownership of technical issues end-to-end, supporting users across a wide range of systems and technologies.
About Orbis Education and Care
Orbis Education and Care is a leading provider of specialist education and care services, supporting children and adults with complex needs across the UK. Technology plays a key role in enabling our teams to deliver high-quality care and outcomes—making IT a vital function within the organisation.
Key Responsibilities
IT Support Analyst (1st & 2nd Line) - Cardiff
Hybrid / Office-Based – Pentwyn, Cardiff
£26,000 – £32,000 (Dependent On Experience)
About the Role
We’re looking for a proactive IT Support Analyst to join our IT team, providing 1st and 2nd line support across a dynamic organisation. You’ll take ownership of technical issues end-to-end, supporting users across a wide range of systems and technologies.
About Orbis Education and Care
Orbis Education and Care is a leading provider of specialist education and care services, supporting children and adults with complex needs across the UK. Technology plays a key role in enabling our teams to deliver high-quality care and outcomes—making IT a vital function within the organisation.
Key Responsibilities
- Provide 1st & 2nd line IT support via phone, email, and ticketing system
- Troubleshoot hardwa...