Job Description
Work Location: Dieppe, New Brunswick, Canada
Hours: 37.5
Pay Details: $47,200 - $66,600 CAD
Job Description
Provides technology-based customer service / support for an assigned business segment and/or conducts 1st level analysis research, maintenance, and/or support of systems/applications.
Key Accountabilities
Customer
- Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions
- Ensure change activities are performed on time, minimizing risk to the service/business environment
- Monitor resources to ensure availability associated with business applications and technology
- Identify, resolve, or elevate service delivery issues and/or complaints
- Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination ...