Job Description
Description
We are looking for an experienced IT Support Analyst to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a key role in providing technical support and ensuring smooth IT operations for the organization. The ideal candidate will be proactive, detail-oriented, and skilled in troubleshooting and managing IT tools and systems.
Responsibilities:
• Install, configure, and upgrade operating systems and business software
• Set up and support computer hardware, monitors, network equipment, and peripherals
• Troubleshoot and resolve hardware, software, email, network, and peripheral issues
• Support users via centralized help desk and provide clear technical guidance
• Document equipment repairs, installations, and removals
• Train users on common business applications
• Contribute to system planning, hardware/software recommendations, and procedures
We are looking for an experienced IT Support Analyst to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a key role in providing technical support and ensuring smooth IT operations for the organization. The ideal candidate will be proactive, detail-oriented, and skilled in troubleshooting and managing IT tools and systems.
Responsibilities:
• Install, configure, and upgrade operating systems and business software
• Set up and support computer hardware, monitors, network equipment, and peripherals
• Troubleshoot and resolve hardware, software, email, network, and peripheral issues
• Support users via centralized help desk and provide clear technical guidance
• Document equipment repairs, installations, and removals
• Train users on common business applications
• Contribute to system planning, hardware/software recommendations, and procedures