💼 Full-Time Position

IT Support Analyst

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Palletforce
📍 Manchester, England, United Kingdom
📍
Location
Manchester, United Kingdom
📅
Posted
June 12, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Title: IT Support Analyst
Location: Burton-upon-Trent, DE14 2SY

Salary: £28,323.48 per annum, and after successfully completing your probation period, you’ll be eligible for a 10% salary uplift for out-of-hours work. This typically applies to one week in every three.

Closing Date: 14/07/2026


The Role:

In this role you will be responsible for responding to user queries, identifying, and troubleshooting technical issues, escalating complex issues, collaborating with cross-functional teams and provide excellent guidance and support.

Responsibilities:

  • Manage any incoming IT requests and identifying the appropriate priority and action to be undertaken.

  • Work with call-logging and ticketing software

  • Take ownership of cases and bring resolution to customer’s issues.

  • Manage user creation and account administration.

  • Provide hardware an...