💼 Full-Time Position

IT Support and Incident Management

🏢
Gainwell Technologies
📍 Bengaluru, Karnataka, India
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Location
Bengaluru, India
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Posted
June 07, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Summary

The Response Team Member is essential in delivering prompt, coordinated, and effective actions in response to service disruptions or operational outages. This role involves evaluating the impact, implementing established response procedures, aiding restoration activities, quantifying and consolidating outage analytics, facilitating discussions and documenting issues with key stakeholders, and maintaining clear communication to reduce downtime and safeguard personnel, customers, and assets.

Your role in our mission


Incident Response & Assessment

  • Monitor, identify, and assess outages or service disruptions using established tools, alerts, and reports.

  • Perform initial incident triage to determine severity, scope, and required response actions.

  • Follow standardized incident response protocols to ensure consistent and timely action.
  • Continuously follow up with stakeholders until their statu...