Job Description
Join Amazon's IT Services Team and become the trusted technical partner for thousands of employees across our organization. You'll solve complex technical challenges daily, supporting our diverse computing environments while building expertise in infrastructure management and user support that will accelerate your career growth.
Key job responsibilities
- Provide technical support through multiple channels including ticket systems, in-person assistance, and remote sessions for Amazon's multi-site user base across various computing environments
- Manage hardware and software lifecycle processes including new employee onboarding, device imaging, asset tracking, warranty support, and equipment recycling
- Troubleshoot and resolve network connectivity, hardware, software, and peripheral issues while documenting solutions for future reference
- Coordinate with internal teams and external service providers to ensure timely resolution of technical requests and maintai...
Key job responsibilities
- Provide technical support through multiple channels including ticket systems, in-person assistance, and remote sessions for Amazon's multi-site user base across various computing environments
- Manage hardware and software lifecycle processes including new employee onboarding, device imaging, asset tracking, warranty support, and equipment recycling
- Troubleshoot and resolve network connectivity, hardware, software, and peripheral issues while documenting solutions for future reference
- Coordinate with internal teams and external service providers to ensure timely resolution of technical requests and maintai...