Job Description
Description
Our growing client is seeking a customer-focused Tier 1 Helpdesk Analyst to serve as the first point of contact for technical support across the organization. In this role, you’ll handle day-to-day user issues, triage and resolve tickets efficiently, and escalate more complex matters while gaining hands-on exposure to modern infrastructure, cloud, security, and networking technologies. This is an excellent opportunity for someone looking to build a strong IT foundation while working alongside experienced engineers in a collaborative environment.
Key Responsibilities
+ Provide first-line technical support for end users, including printer issues, login problems, screen/display issues, and general workstation troubleshooting
+ Manage and resolve helpdesk tickets across multiple systems, ensuring timely updates and resolution
+ Support core IT platforms including Active Directory, Azure, Microsoft 365, and telephony systems
Our growing client is seeking a customer-focused Tier 1 Helpdesk Analyst to serve as the first point of contact for technical support across the organization. In this role, you’ll handle day-to-day user issues, triage and resolve tickets efficiently, and escalate more complex matters while gaining hands-on exposure to modern infrastructure, cloud, security, and networking technologies. This is an excellent opportunity for someone looking to build a strong IT foundation while working alongside experienced engineers in a collaborative environment.
Key Responsibilities
+ Provide first-line technical support for end users, including printer issues, login problems, screen/display issues, and general workstation troubleshooting
+ Manage and resolve helpdesk tickets across multiple systems, ensuring timely updates and resolution
+ Support core IT platforms including Active Directory, Azure, Microsoft 365, and telephony systems