Job Description
We are seeking an
IT Support Engineer (L1/L2)
to support our HQ and multiple outlets across Singapore, with occasional support for Malaysia. This role requires hands-on troubleshooting, strong communication skills, and a practical understanding of cyber hygiene and secure IT practices. You will support end-user devices, POS/clinic systems, Google Workspace, network connectivity, and device lifecycle management, ensuring smooth operations across all locations. Key Responsibilities End-User & HQ Support . Provide technical support for laptops, desktops, mobile devices, printers, and peripherals. . Troubleshoot Windows/macOS, Google Workspace, MFA, VPN, and productivity tools. . Assist with device provisioning, including: Laptop/mobile setup Initial configuration User profile setup Security baseline application . Handle user onboarding/offboarding, access provisioning, and device preparation.
Outlet Support (Singapore & Malaysia) . Support POS systems, label/receipt printers, bar...
IT Support Engineer (L1/L2)
to support our HQ and multiple outlets across Singapore, with occasional support for Malaysia. This role requires hands-on troubleshooting, strong communication skills, and a practical understanding of cyber hygiene and secure IT practices. You will support end-user devices, POS/clinic systems, Google Workspace, network connectivity, and device lifecycle management, ensuring smooth operations across all locations. Key Responsibilities End-User & HQ Support . Provide technical support for laptops, desktops, mobile devices, printers, and peripherals. . Troubleshoot Windows/macOS, Google Workspace, MFA, VPN, and productivity tools. . Assist with device provisioning, including: Laptop/mobile setup Initial configuration User profile setup Security baseline application . Handle user onboarding/offboarding, access provisioning, and device preparation.
Outlet Support (Singapore & Malaysia) . Support POS systems, label/receipt printers, bar...