Job Description
IT Support Engineer (L2) – Robertson, Western Cape.
A vacancy for a Level 2 Support Engineer (L2) for a Wireless internet Provider in Robertson, Cape Province.
Requirements:
- Proof of Grade 12 Certificate, etc.
- Minimum 3 years experience.
- Acts between Level 1 support and Level 3 network engineers.
- Customer-facing and technically hands-on.
- Handles escalated issues, resolves advanced connectivity and performance problems, and manages client projects (installations, upgrades, migrations).
- Experience in ISP, wireless, networking, or telecom support.
- Strong troubleshooting and analytical skills.
- Excellent communication skills with clients.
- Capable of managing multiple issues and projects simultaneously.
- Well-organized, accountable, and process oriented.
- Comfortable liaising between technical teams and customers.
- Quality candidate for this...