Job Description
The Technology Department is responsible for the operation and support of all IT systems across the company. The IT Support Technician plays a key role in delivering high-quality technical support to all employees, providing timely and effective troubleshooting across desktop hardware, software, and mobile devices.
This role requires a strong customer service focus, solid technical expertise, and a high level of responsiveness. The IT Support Technician must be able to manage and prioritise multiple requests while maintaining excellent service standards and supporting the wider team as needed.
As part of a global technology team, the IT Support Technician contributes to a culture of collaboration, reliability, and continuous improvement, with a consistent focus on delivering excellent end-user experience.
Core Responsibilities:
Monitor Helpdesk system for inbound issues & ensure all issues are logged and documented
Provide thoughtful...