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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Role purpose
- Delivery of local onsite and remote support for AstraZeneca personnel.
- Responsible for the support and resolution of incidents and requests.
- Review incident and request ticket queues in the ITSM system and act accordingly.
- Responsible for priority and major incidents impacting the site.
- Provide periodical training, coaching, knowledge sharing and mentoring across the team.
- Deliver service improvement.
- Support local and global initiatives and projects related to ETS.
- Manage local IT asset inventory and infrastructure (ITAM).
- Identify and deliver continuous service improvement opportunities.
- Position based in Mutiara Damansara; may need to support beyond working hours.
- Generate weekly and monthly reporting.
- Provide advanced technical assistance and consultation for issues beyond Level 1 support.
- Assist IT Manager in managing the local ...