Job Description
Role purpose
- Delivery of local onsite and remote support for AstraZeneca personnel.
- Responsible for the support and resolution of Incidents and Requests.
- Reviewing incident and request ticket queues within the ITSM system and acting accordingly.
- Responsible for Priority and Major Incidents impacting the site.
- Provide periodical training, coaching, knowledge sharing and mentoring across the team to peers and users.
- Deliver service improvement.
- Support local global initiatives project – related to ETS
- Managing local IT asset inventory and infrastructure (ITAM).
- Identify and deliver continuous service improvement opportunities.
- This position is to be based in Mutiara Damansara only and may have requirements to support beyond working hours.
- Generate Weekly Monthly Reporting.
- Responsible for providing advanced technical assistance and consultation on various information te...