Job Description
Join a growing MSP where your skills actually make an impact. We are a small but fast‑moving Managed Service Provider in East Sussex and are looking for an IT Support Engineer who wants more than just a ticket‑logging role. You’ll enjoy variety, solving real‑world problems, and working closely with clients, making a difference.
Responsibilities
- Provide IT support via phone, remote tools, and on‑site visits.
- Own and resolve helpdesk tickets in line with SLAs.
- Build strong client relationships through clear, professional communication.
- Set up users across Active Directory, Microsoft 365, and Entra.
- Deploy and configure hardware (imaging & Intune).
- Support and configure VoIP systems (training provided).
- Maintain accurate documentation of systems, changes, and tickets.
- Monitor backups, updates, and system health checks.
- Diagnose, repair, and upgrade devices in‑house.
- Supp...