Job Description
Roles&Responsibilities
ITInfrastructure&SystemsSupport
- Providetechnicalsupportforendpoints,servers,networkandcloudenvironments(MicrosoftWindowsecosystem)
- AdministerandmaintainLAN/WAN,servers,hardware,applications,andoverallITinfrastructure,includingongoingenhancements.
- Performsystemmonitoring,patchmanagement,backup,andperformancetuning.Ensurehighavailability,reliability,andsystemuptimethroughproactivemaintenance
- SupportITprojects,includingidentifyingopportunitiesforautomation,optimization,andprocessimprovements,whileresearchingandevaluatingnewITsolutionsandtechnologies
- AssistManagerindailyIToperationsandinfrastructuremanagement,managevendorperformanceandtechnicalescalations
IncidentManagement&End-UserSupport
- ManageandresolveITincidents,servicerequests,andescalations
- Performrootcauseanalysis(RCA)andimplementlong-termsolutions
- Supportuseronboardingandoffboarding,including...