Job Description
DUTIES AND RESPONSIBILITIES
- Provide on-site and/or remote technical assistance to customers, diagnosis and troubleshooting of technical problems
- Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.)
- Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management
- Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs
- IT asset management and other adhoc duties as assigned
- Bachelor’s degree in computer science, IT or related field or equivalent in education and experience
- Knowledge in Microsoft O365, Teams, AD and management tools
- Knowledge in Logitech and Poly products video conference systems
- Knowledge in PC and IOS mobile devices
- Good coordination and communication skills with internal and external cu...