Job Description
Role Summary
The IT Support Engineer will be responsible for providing end-to-end technical support for all plant-level IT systems including production floor equipment, hardware, network infrastructure, shop-floor applications, and user devices. They will ensure high system uptime, timely troubleshooting, preventive maintenance, and adherence to IT standards, while supporting day-to-day operations critical to manufacturing continuity.
Technical Support
· Provide first-line and second-line support for desktops, laptops, printers, scanners, handhelds, PLC-connected systems, and production terminals.
· Diagnose and resolve hardware, software, and network issues raised by plant users.
· Install, configure, and maintain Windows OS, industrial applications, and security software.
Manufacturing Systems & Applications
· Support MES, SCADA/HMI interfaces, SAP/ERP access, and shop-floor automation devices.
· Troubleshoot con...