Job Description
We are looking for an experienced IT Site Support Lead to manage and drive end-to-end IT operations delivery for a large enterprise environment. The ideal candidate should have strong leadership skills, stakeholder management experience, and hands-on infrastructure support expertise.
Key Skills
- End-User Computing (EUC) Support
- LAN / WAN / VPN / Wi-Fi Troubleshooting
- Active Directory & Group Policy
- Microsoft 365 (Outlook, Teams, OneDrive)
- ITSM / ServiceNow
- Windows 10/11 Support
- Incident, Problem & Change Management
- ITIL Process Knowledge
Key Responsibilities
- Own end-to-end service delivery for Malaysia engagement
- Lead onsite and offshore support teams
- Manage escalations, shifts, and operational governance
- Ensure SLA/KPI compliance across IT support functions
- Act as SPOC for customer stakeholders and governance meeting...