Job Description
Provide technical, hands-on leadership to the IT Support Officers and act as the escalation for complex IT problems in a fast-paced, global organisation.
What's in it for you?
As an IT Support Lead, you’ll lead a Team of IT Support Officers and sit at the intersection of technical delivery, people leadership, and service operations in a newly-created, hands-on technical leadership role.
This role will only be advertised for one week as it is an urgent role.
Your role with us:
You'll be the technical bridge between our IT Support Officers and the Sys Admin team — the person IT Support escalates to when tickets get hard, and the person Sys Admins can confidently hand work down to. You'll own day-to-day service desk operations, but you'll also be expected to roll up your sleeves on complex troubleshooting across endpoint, identity, networking, AV and SaaS.
You'...