Job Description
As part of the IT team, you will be involved in both user support (Level 1) and infrastructure/system administration (Level 2):
User Support (L1)
- Act as the first point of contact for IT-related issues (hardware, software, network)
- Diagnose and resolve incidents, ensuring fast and efficient support
- Install, configure and maintain workstations, laptops, and peripherals
- Manage user accounts, permissions and onboarding/offboarding processes
- Log and track incidents through the ticketing system
System & Infrastructure (L2)
- Maintain and monitor servers, networks, and IT systems to ensure performance and availability
- Troubleshoot and resolve hardware, software, and connectivity issues
- Participate in system updates, patches, and upgrades
- Support backup processes, security measures, and data protection strategies
- Contribu...