Job Description
Location: Fully Remote (within Portugal)
Administrative Base: Porto – Douro area
On-site Requirement: 1 day on-site per quarter
Work Model: Remote (Portugal-based)
About the Role
We are looking for an experienced IT Support Level 3 / Technical Support Specialist to support a technical project focused on advanced troubleshooting and customer assistance. This role requires strong technical skills, including SQL, and the ability to support users in French and English.
Main Responsibilities
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Provide advanced technical support and troubleshooting to users
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Assist customers via phone, chat, and email in French and English
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Diagnose software, system, or configuration issues and propose effective solutions
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Work closely with internal technical teams to ens...