💼 Full-Time Position

IT Support

🏢
Caixa Mágica Software
📍 lisboa, distrito de lisboa, Portugal
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Location
lisboa, Portugal
📅
Posted
June 06, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Overview:

This role is focused on IT support and workstation management, covering remote technical assistance, end-user service desk support, equipment preparation, asset lifecycle management, print/peripheral support, and security patching.

What are we looking for?

Technical Support and Remote Assistance:

  • Handling requests via OTRS — request management platform - Manage requests in accordance with the defined SLA.
  • Remote diagnosis and resolution - Use of remote access tools — such as TeamViewer, AnyDesk, or another system — to resolve software and configuration incidents.
  • End-user support — Service Desk - Clarification of questions regarding productivity tools — Office 365, VPN, business applications.
  • Connectivity configuration - Support in configuring home/remote networks and troubleshooting VPN connections.

Workstation Preparation and Logistics - Staging:

  • A critical role for support...