Job Description
Roles & Responsibilities
Job Responsibilities: Serve as a primary point of contact for both VIP and general user support, with a focus on prioritizing and escalating VIP issues to ensure swift resolution. Collaborate with the Service Delivery team to remediate technical issues and manage the internal escalation process for VIP tickets and incidents. Diagnose and resolve user concerns related to hardware, software, and network connectivity, leveraging client-provided documentation and system guidelines. Provide clear, step-by-step guidance to users to address technical issues effectively and improve user self-sufficiency. Conduct deskside and remote troubleshooting, including specialized support for VIP users and detailed log analysis for complex issues. Perform device handovers and collections, ensuring smooth onboarding and offboarding processes in line with Shiseido's standardized checklists. Ensure proper setup and configuration of end-user devices, including laptops, desktops, a...
Job Responsibilities: Serve as a primary point of contact for both VIP and general user support, with a focus on prioritizing and escalating VIP issues to ensure swift resolution. Collaborate with the Service Delivery team to remediate technical issues and manage the internal escalation process for VIP tickets and incidents. Diagnose and resolve user concerns related to hardware, software, and network connectivity, leveraging client-provided documentation and system guidelines. Provide clear, step-by-step guidance to users to address technical issues effectively and improve user self-sufficiency. Conduct deskside and remote troubleshooting, including specialized support for VIP users and detailed log analysis for complex issues. Perform device handovers and collections, ensuring smooth onboarding and offboarding processes in line with Shiseido's standardized checklists. Ensure proper setup and configuration of end-user devices, including laptops, desktops, a...