Job Description
EquipmentShare is Hiring an IT Support Specialist I
EquipmentShare is searching for an IT Support Specialist I for our corporate office in Columbia, MO, to support our team as the department continues to grow.
Supervisory Responsibilities: None
Duties/Responsibilities:
+ Respond promptly to incoming support requests via phone, email, Slack, or our ITSM platform.
+ Troubleshoot and resolve basic to intermediate technical issues with computers, TVs, mobile devices, printers, and network connectivity.
+ Assist users with software applications, account access, and password resets.
+ Accurately document all support interactions and solutions in the ticketing system.
+ Escalate unresolved issues to Tier 2 support with clear and detailed information.
+ Assist with onboarding new employees, including setting up user accounts and devices.
+ Help with offboarding tasks, such as disabling accounts and reclaiming equipme...
EquipmentShare is searching for an IT Support Specialist I for our corporate office in Columbia, MO, to support our team as the department continues to grow.
Supervisory Responsibilities: None
Duties/Responsibilities:
+ Respond promptly to incoming support requests via phone, email, Slack, or our ITSM platform.
+ Troubleshoot and resolve basic to intermediate technical issues with computers, TVs, mobile devices, printers, and network connectivity.
+ Assist users with software applications, account access, and password resets.
+ Accurately document all support interactions and solutions in the ticketing system.
+ Escalate unresolved issues to Tier 2 support with clear and detailed information.
+ Assist with onboarding new employees, including setting up user accounts and devices.
+ Help with offboarding tasks, such as disabling accounts and reclaiming equipme...