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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Acting as the go-to person for IT queries logged via phone, email, or in-person, triaging and resolving issues at first contact wherever possible
- Keeping the ticketing system up to date — logging, tracking, and documenting incidents from report through to resolution
- Escalating more complex problems to senior engineers with clear, accurate notes to speed up resolution
- Managing user accounts and access across Active Directory, Exchange, and related platforms
- Setting up, imaging, and maintaining laptops, desktops, mobile devices (including Surface and similar hardware), monitors, and peripherals
- Supporting onboarding/offboarding processes, device loans, and mobile device distribution
- Troubleshooting the Microsoft 365 suite (Word, Excel, PowerPoint, Outlook) including permissions, calendar sharing, and delegation issues
- Supporting mobile device management tools and remote/Citrix-bas...