Job Description
Job Title: IT Support Specialist I
The IT Support Specialist I serves as the frontline point of contact for attorneys, staff, professional managers, and firm leadership, providing high-quality technical support across a large, global legal environment. This role sits within the IT Department and acts as an ambassador for technology services, resolving a wide range of issues related to firm-authorized applications, hardware, and services. The IT Support Specialist I works closely with IT team members at all levels, including sr technology leaders, to ensure smooth operations, timely incident resolution, and continuous improvement of the firm’s technology experience.
This role is fully remote, while the law firm is based in LA but has offices throughout the country.
Responsibilities
+ Serve as the first point of contact for all IT support issues and requests received by phone, email, and in-person, providing prompt and courteous assistance to attorneys and staff.
...
The IT Support Specialist I serves as the frontline point of contact for attorneys, staff, professional managers, and firm leadership, providing high-quality technical support across a large, global legal environment. This role sits within the IT Department and acts as an ambassador for technology services, resolving a wide range of issues related to firm-authorized applications, hardware, and services. The IT Support Specialist I works closely with IT team members at all levels, including sr technology leaders, to ensure smooth operations, timely incident resolution, and continuous improvement of the firm’s technology experience.
This role is fully remote, while the law firm is based in LA but has offices throughout the country.
Responsibilities
+ Serve as the first point of contact for all IT support issues and requests received by phone, email, and in-person, providing prompt and courteous assistance to attorneys and staff.
...