Job Description
Role - IT IS_Service Desk
Years of Experience - 3 to 6 years
Location - Pune
- IT Service Desk Operations
- Atleast 3 years of experience handling Service Desk services.
- Fluency in English (Reading, Writing, Speaking)
- Understand and responds in Business Communications
- Good Managerial Skill
- Understanding and knowledge on IT Infrastructure.
- Work in any shift (24*7)
- Good-to-Have:
- ITIL Knowledge
- Understanding and knowledge on IT Infrastructure.
- Responsibility:
- Act as Single point of contact as Customer Global Service Desk
- A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue severity, and they must utilize standard procedures to resolve issues. A...