Job Description
About the job IT Support Specialist L1/L2
The IT Support Specialist is responsible for responding to Level 1 and 2 end-user requests through our ticketing system, providing timely and effective resolution of hardware, software, and network issues.
The ideal candidate will have experience working collaboratively with onshore teams and a strong understanding of IT support workflows, with ServiceNow experience considered a plus.
Provide Level 1 and Level 2 technical support for end users, including troubleshooting issues related to:
- Workstations, laptops, and peripherals (printers, scanners, etc.)
- Operating systems and standard business applications
- Network connectivity (LAN/WAN)
- Respond to and manage support tickets using a ticketing system (preferably ServiceNow), ensuring timely resolution and proper documentation.
- Collaborate with onshore IT teams to escalate and resolve complex issues.
- Install, configu...