Job Description
Job Summary: The IT Support Specialist provides technical support to end-users, resolving hardware, software, and network issues in a 24x7 environment. This role ensures seamless IT operations, delivers excellent customer service, and maintains system uptime.
Key Responsibilities:
- Respond to and resolve IT support tickets via phone, email, or ticketing system.
- Troubleshoot hardware (laptops, desktops, peripherals) and software issues (MS Office, Windows, Linux).
- Assist with user account management, including password resets and access permissions (e.g., JumpCloud, Active Directory).
- Monitor and maintain network connectivity, VPN, and system performance.
- Escalate complex issues to senior IT staff or vendors as needed.
- Document resolutions and update knowledge base for recurring issues.
- Support remote and on-site users, ensuring minimal downtime.
- Coordinate with third-party vendors...