Job Description
Job Title: IT Support Specialist
Job Responsibilities:
- Monitor, maintain, and optimize computer systems, applications, and network environments to ensure high availability and performance.
- Proactively identify, prioritize, escalate, and resolve critical and high-impact support tickets.
- Perform advanced troubleshooting, root cause analysis, and implement permanent fixes.
- Coordinate with internal teams and vendors to resolve complex technical issues.
- Provide timely, high-quality technical support and guidance to end users.
- Document incidents, solutions, and standard operating procedures (SOPs) to improve team efficiency.
- Ensure adherence to IT support policies, SLAs, and best practices.
- Continuously update technical knowledge to stay aligned with evolving systems and tools.
Required Skills:
- Solid understanding of objec...